Frequently Asked Questions
What is EMF?
What is EMF?
EMFs are Electro Magnetic Fields, which are a type of radiation. Although the dangers of EMFs are still being debated, the Korean medical and scientific community are adamant about the dangers of EMFs.
What countries do you ship to?
What countries do you ship to?
We are only able to ship within the United States at this time. We plan on having international shipping soon!
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping (UPS): 3-7 business days
Processing time: 1-2 business days
How do I return my order?
How do I return my order?
Please follow the return instructions below!
If you can't find the email, please contact us at: support@joeun.co
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 business days from when we receive the item(s).
How do I claim my warranty?
How do I claim my warranty?
Please email us your name, order number, and issue at: support@joeun.co